Refund & Exchanges

If you change your mind about any items purhased, you can return/exchange them within 5 days of the order being delivered to you.

To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging.

We only replace items if they are defective or damaged. You can exchange an item for a different color of the same item.

To complete your return, we require a receipt or proof of purchase. Drop us an email at info@asmtstore.com

Please return your item to the following address:
SCN Centre, 11 Sims Drive
#03-03 Singapore 387385

You will be responsible for all shipping costs. You must obtain proof of postage just in case your order is lost on its way back to ASMT. Failure to do so may result in us not being able to process your return.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If it is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain 3 working days.

All shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Next contact your credit card company, it may take some time before your refund is officially posted. Lastly contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@asmtstore.com.


Sale items
Only regular priced items may be refunded. Sale items are also non-exhchangeable and non-returnable.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.